Information Services
“Through innovation Computer Services will guide MCA programs into future technologies”
Computer Services was originally introduced in January 1989 by Henry Lickers, Director of Environment. At the time, his was the only computer that existed at MCA. Once the need was recognized, MCA’s number of computers increased dramatically and Computers Services was formed.
Today, Computer Services oversees the maintenance, repair, upgrades, etc. of more than 600 computers and we are currently in the process of increasing our number of staff to accommodate the need.
Directory of Services
| Hardware Troubleshooting | Software Troubleshooting |
| Network Troubleshooting | WAN Troubleshooting |
| Wireless Support | Network Planning and Expansion |
| Server Maintenance | Participation in IT Projects |
| Web Development | Desktop Publishing |
| Software Development | Software Maintenance |
| Equipment Purchasing | Toner Supply |
| Inventory Maintenance | Equipment Purchasing |
| Data Backups | Equipment Supply |
| Emergency Support | Equipment Maintenance |
| Printer Maintenance | IT Needs Analysis |
Helpdesk Technician
The Helpdesk support technician provides telephone assistance for all troubleshooting calls. Unsolved calls are then rerouted to an available technician, according to priority and need. The helpdesk supports technician arranges and coordinates regular maintenance, repair and upgrade services on computer equipment; and maintains a workorder and inventory database to keep track of all calls and computer equipment.
Helpdesk can be reached by phone 613-575-2250 Ext 2323 or Email Helpdesk@akwesasne.ca
Computer Technicians
The Computer Technicians research and analyze all the computer needs of Mohawk Council of Akwesasne. They provide a computer service that has proved to be invaluable.
The services they provide are as follows:
- Maintain computer hardware and software standards so that all data within Mohawk Council is interchangeable.
- Purchase and install all computer hardware and software.
- Troubleshoot, maintain, repair, and upgrade computer hardware and software as needed.
- Develop, maintain, and expand the Networks at MCA
- Assist and provide Program Managers with departmental needs.
Software Developer
The Software Developer creates and maintains customized software applications for the various departments of MCA.
This service is essential to Mohawk Council operations because of the implementaion of the many software applications that are being deployed in place of manual “paper” operations.
The developers are also responsible for all the web development and updating.
Contacts
| Rhonda Adams, Manager |