1.1 A community member wishing to submit a Service Complaint must fill out a Service Complaint Form. The person submitting a Service Complaint is referred to as the complainant.
1.2 The Service Complaint Form requires complainants to:
- provide their contact information;
- indicate what their Service Complaint is in reference to;
- give occurrence dates;
- provide detailed information about what caused them to be dissatisfied;
- explain how they are being affected;
- describe what actions they have taken to deal with the issue;
- describe what they hope will happen as a result of the Service Complaint; and
- sign a declaration.
NOTE: It is recommended that steps seeking early resolution be attempted by a complainant prior to submitting a Service Complaint, but not through a Council member. Council members do not participate in the Service Complaint process. |
1.3 Accurate, truthful, and respectful language should be used in a Service Complaint. Service Complaints containing discriminatory, violent, intimidating, or abusive language will not be acted upon and will be returned to the complainant.