Hydro Québec is acting for the benefit of its customers and employees in light of the global Coronavirus (COVID-19) pandemic.

Hydro Québec is sensitive to the fact that over the coming weeks, some customers could experience financial difficulties associated with the COVID 19 crisis.

The following measures have been put in place to help those affected:
• Hydro Québec will not cut off power to anyone for non-payment.
• There will be no planned service interruptions for system maintenance, with the exception of those that are absolutely necessary.
• Starting Monday, March 23, Hydro Québec will stop applying administration charges for unpaid bills until further notice for all customers. Customers unable to pay their electricity bills over the coming months will thus not be penalized. They can enter into a payment arrangement with Hydro Québec to defer payment.

If you expect to have trouble paying your bill, at any time you can make a payment arrangement online, in your Customer Space, or by phone, with one of Hydro Québec’s agents.

For more information on how to enter into a payment arrangement, recent changes to customer service hours and more, please visit: https://www.hydroquebec.com/covid-19-en.html